Refund policy
Returns & Refunds Policy
At Charlotte Dublin, your satisfaction is our top priority.
We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help.
1. General Information
We offer a 30-day return period.
This means you have 30 days from the date of delivery to request a return.
Return Conditions
To be eligible for a return, items must be returned in their original condition, including:
-
Unworn and unused
-
With all original tags attached
-
In the original packaging
-
Accompanied by proof of purchase
Items may be handled to the extent necessary to establish their nature, characteristics, and fit, as you would in a physical store.
To start a return, please contact us:
Return Address
⚠️ Important: Items must be returned to our designated return warehouse.
In most cases, this warehouse is located outside the European Union (including China).
Please contact us before returning any items so we can provide:
-
The correct return address
-
Return authorization
-
Detailed instructions
Returns sent without prior contact may experience delays in processing.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
If you have any questions, we’re happy to help:
2. Damaged or Incorrect Products
Please inspect your order immediately upon delivery.
If you receive a product that is:
-
Damaged
-
Defective
-
Incorrect
please contact us within 30 days of delivery with clear photos of the issue.
We review each case individually and may offer:
-
A replacement
-
A partial refund
-
A full refund
depending on the situation.
3. Exchanges
If you would like a different item as quickly as possible, we recommend:
-
Returning the item you have, and
-
Placing a new order for the item you want
This ensures the fastest processing and product availability.
4. Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of delivery, without giving any reason.
To exercise your right of withdrawal, please contact us:
Returned items must be sent back within 30 days after notifying us of your withdrawal.
5. Refunds
Once we receive and inspect your returned item, you will receive an email confirming whether your refund has been approved.
If approved:
-
The refund will be issued to your original payment method
-
Please allow up to 10 business days for processing
Depending on your bank or payment provider, additional time may be required before the refund appears in your account.
If more than 30 business days have passed since your refund was approved and you have not received it, please contact us:
Summary of Key Points
-
Return period: 30 days from delivery
-
Return conditions: Original condition with packaging and tags
-
Return shipping cost: Paid by the customer (unless defective/incorrect)
-
Refund processing: Within 10 business days after inspection
-
Contact: info@charlotte-dublin.com