FAQ
Frequently Asked Questions (FAQ) – Charlotte Dublin
Below you’ll find answers to the most frequently asked questions.
If you need additional information or can’t find what you’re looking for, feel free to contact us — we’re always happy to help.
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase. You may return eligible items within 14 days of receiving your order. Returned items must be unworn, unwashed, and in their original condition.
For full details, please visit our Returns Policy page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to follow your delivery online.
Can I cancel or change my order?
If you wish to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible, but we will always do our best to assist you.
2. Product Questions
Which size should I choose?
Each product page includes a size guide to help you find the right fit. If you are unsure or between sizes, feel free to contact us for advice.
What materials are your products made of?
Material details are listed in the product description of each item. If you need further information, you are welcome to contact us.
How should I care for my clothing?
Care instructions can be found in the product description. Following these guidelines will help maintain the quality and longevity of your garments.
Are items available in multiple colours?
If an item is available in different colours, these options will be displayed on the product page. Availability may vary per style.
3. Payment Questions
Which payment methods do you accept?
We accept secure payments via major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, Shop Pay, and other trusted payment methods available at checkout.
Do you offer instalment payments?
At this time, we do not offer instalment or payment plan options.
Is my payment information secure?
Yes. All payments are processed securely through encrypted payment providers. Charlotte Dublin does not store your payment details.
4. Shipping Questions
How long does delivery take?
Delivery times vary depending on your location and the selected shipping method. Estimated delivery times are provided on our Shipping Policy page and at checkout.
How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address. More details can be found on our Shipping Policy page.
Do you offer free shipping?
Free shipping may be available on selected orders or destinations. Please refer to our Shipping Policy for current offers.
Do you ship internationally?
Yes, Charlotte Dublin offers international shipping. Available destinations and rates are shown at checkout.
5. Contact & Support
How can I contact customer service?
You can reach us by email at
✉️ info@charlotte-dublin.com
What are your customer service hours?
Our customer service team is available:
Monday – Friday, 9:00 AM – 6:00 PM
Do you have a physical store?
No. Charlotte Dublin is an online-only boutique and does not have a physical retail location.